Frequently asked question
1
What is your cancellation policy?
Good Energy Lifestyle believes wholeheartedly in customer service and will consider cancellations only if the request is made prior to processing an order. The turn around is very quick, meaning you must contact us immediately to cancel this request. Once the order process has been initiated, unfortunately, the cancellation request will not be granted.
2
I changed my mind, can i get a refund?
Due to these items being customized and limited quantity, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected your correct size, color, and the correct item(s) on your order. Please refer to our Shipping + Returns Policies page for more information.
3
What is your gift return policy?
We do not accept gift returns. ALL SALES ARE FINAL. Gifts are treated as regular sales and will adhere to our Shipping + Returns policies.
4
What if I never received my items?
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
5
How do I contact customer service?
Please email us at info@goodenergy.shop. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.
6
What payment options do you accept?
We accept Stripe and all major credit cards.
7
Do you ship internationally?
Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
8
Do we ship to P.O Boxes?
Yes, we ship packages to PO Boxes.
9
How do I care for my garments?
To keep your Good Energy clothing looking great wash after wash, Please follow these instructions:
Turn garment inside out. Machine wash cold. Use gentle cycle.
Do not iron printed or embroidered areas.
Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
If you use a dryer, tumble dry on low heat setting.
